Regional Water Company “Prishtina” announces that the supply of drinking water will be stable during the New Year holiday.

According to the company, water quality monitoring will be uninterrupted.

“We inform you that during the change of seasons, the supply of drinking water will be stable throughout the service area.

We will be at the service of all customers with operational teams in case of any unexpected breakdown. The Albanik, Shkabaj and Badoc water treatment plants will work with maximum capacities, in which case the water quality monitoring will be 24 hours without interruption “, the company announces.

The Regional Water Company “Gjakova” has appealed to its customers not to misuse drinking water.

RWC “Gjakova” has emphasized that as a result of these abuses by unscrupulous customers, from time to time it is impossible to supply for some higher points.

Therefore, in order to supply sufficient and equal quantities to all customers, the Regional Water Company “Gjakova” appeals to rationalize the consumption of drinking water and not to be misused for unnecessary reasons. “The teams of RWC” Gjakova “are all the time in the field to verify the situation, the persons identified by the control team, abusing drinking water will be punished with fines provided by regulations in force,” said in their announcement. / Voice

The Regional Water Company “Prishtina” has announced that they are in a state of readiness after today’s rain.

We are on standby, with all water supply and sewerage network operation and maintenance teams (additional teams are on the ground all the time), water quality and production monitoring teams, following the situation recently created by rainfall “heavy rain”, it is said in the announcement.

Rain and strong winds this afternoon have caused damage not only in Pristina, but also in other municipalities. / Voice

During this week RWC “Prishtina” will start with intensive field inspection in the entire service area, Prishtina, Fushë-Kosovë, Drenas, Shtime, Lipjan, Podujevë, Graçanicë and Obiliq.

Inspectors throughout the service area will be on daily action, in which case they will inspect the misuse of drinking water from house to house.

“In order to stop this negative phenomenon and take measures according to the law, for all those who continue to abuse drinking water. This phenomenon complicates the water supply during the following months and years, therefore we ask all consumers to report us for any abusers they encounter and any information on their part will be anonymous “, it is said in the announcement from RWC” Prishtina “.

They have announced penalties under the law for all abusers of drinking water. / Voice

Regional Water Company RWC “Prishtina” has announced that on-site inspection has begun for illegal connection, valve manipulations and other network interventions.

This week the inspections will take place in Prishtina, Fushë Kosovë, Drenas, Shtime, Lipjan, Podujevë, Graçanicë and Obiliq.

Field inspection begins for illegal connections, valve manipulations and other network interventions, penalties follow

“During this week, we are starting with intensive field inspection in the entire service area, Prishtina, Fushë Kosovë, Drenas, Shtime, Lipjan, Podujevë, Graçanicë and Obiliq. Inspectors throughout the service area will be on daily duty, in which case they will check from door to door the abusers of drinking water (illegal connections, valve manipulations and other forms of unauthorized interference), in order to stop of this negative phenomenon and taking measures according to the Law, for all those who continue to abuse drinking water. This phenomenon complicates the water supply during the following months and years, therefore we ask all consumers to inform us about any abusers they encounter and any information on their part will be anonymous “, it is said in the announcement of RWC” Prishtina “.

RWC “Prishtina” has also announced how the consequences of this phenomenon are categorized:

Illegal connections can be categorized as follows:

Meter bypass: The customer has an alternative pipe that receives water in front of the meter.

Illegal connection: The customer is not a customer of the water supply system but is connected to the water supply or sewerage network.

Illegal Reconnection: The customer reconnects to the network after being disconnected for non-payment.

Meter Return: The customer installs the meter in reverse order so that it counts down to the desired reading.

Meter Interference: The consumer intentionally manipulates the meter in order to affect its efficiency or functionality.

Regulation No. 10/2019 on minimum standards of water services in Kosovo, reads as follows:

Article 21: Termination of unauthorized connection to services

1. Interferences, unauthorized connections ie. not approved by the service provider and damage to water supply and sewerage systems constitute a criminal offense provided in Article 30, paragraph 2 of Law No. 05 / L-042 on Regulation of Water Services.

2. Any unauthorized connection to the water supply and / or sewerage network must be terminated within five (5) working days from the date of detection, unless the unauthorized person signs the service contract with the service provider and pays all charges billed by the service provider, in accordance with the rules and fees issued by the Authority.

Also, according to the Criminal Code of the Republic of Kosovo (Code No. 06 / L-074), Article 314 provides that in cases of theft of water services (which here are classified as illegal connections) can be punished by a fine or imprisonment of up to 3 years .

Dear customers, be careful, do not abuse drinking water, because you will be punished!

Love water like life!

“RWC Prishtina” has announced that although the situation with the water level is good, rational consumption of drinking water in this period is necessary.

Further in their announcement it is said that we are already entering the summer season and the demand for drinking water in the service area has started to increase even though, the drinking water supply is stable and 24 h uninterrupted.

Full press release:

Dear citizens / customers of the Regional Water Company ,, Prishtina ,, sh.a., we inform you that the water level in the accumulating lakes Batllava and Badoci is satisfactory. Lake Batllava (0.43 m) below the maximum level of overflow, while Lake Badoc (2.55 m) below the level of overflow.

We also have concrete plans for drought management and depending on the levels, the steps to be taken to manage situations in reservoirs and underground resources in the years of drought that come as a result of climate change on earth are foreseen.

Countries, especially those in the developing world and other regions that are already suffering from water scarcity, are likely to bear the brunt of the overwhelming drought in the decade we are entering. So, we emphasize once again that, it is very important that we all together manage the use of drinking water and report timely water leaks and abuses.

We are entering the summer season and immediately began to increase demand for drinking water in the service area although, the supply of drinking water is stable and 24 h without interruption.

Dear customers,

Rational consumption of drinking water in this period is necessary.

Water today should not be used uncontrollably, in which case we can reduce drinking water reserves!

The role of water is essential for living beings and the planet, we need it for drinks, homes and gardens, but it is important to understand the meaning of indirect water use for both production, supply and development.

What can each of us do to stop water misuse: –

Do not allow water to flow in vain from your faucet,

Do not use drinking water to wash cars,

Do not use drinking water for numerous constructions in the city,

Do not clean sidewalks with drinking water,

Do not forget to close your taps after brushing your teeth and face,

Do not water flowers, gardens and fields,

Pay regularly for the water you consume,

Do not allow unauthorized interference in the water supply network,

We are all water users, so we are also responsible for using it fairly.

The Regional Water Company “Prishtina” has called on citizens not to throw waste in the sewerage network.

The announcement of RWC “Prishtina” states that their teams have worked in many cases of cleaning wells that are filled with things that have blocked the sewerage network.

“Apart from the need to intervene in the sewage system, unblocking and cleaning, the difficulties faced by maintenance teams are innumerable, so that despite the success in solving the problem in collectors and wells, the unblocking time is further extended.”

“Also, the reasons are innumerable, starting from the irresponsibility of the human factor, throwing solid and liquid things, heavy weights with solid waste, etc. The concrete case was during today on the street “Boulevard of Martyrs” in Pristina. The sewer network maintenance crews cleaned and unblocked there, all the wells. Congratulations and thank you for being part of us, while we appeal for extra care with the sewerage network system! ”, It is said in the announcement of RWC“ Prishtina ”.

RWC “Prishtina” have announced that they have launched the online invoice platform, which you can all have, without the need for physical receipt of the invoice.

The announcement further states that through your online card, you can also find the invoice code, through which you can make payments by e-banking.

Full notice:

Dear customers of RWC “Prishtina” sh.a.

Prishtina, June 3 – Reminder / Invitation / We have launched the online invoice platform, which you can all have, without the need for physical receipt of the invoice. Within your online card, you can also find the invoice code, through which you can make payments with e-banking, fast and secure. We encourage you to log in and register as customers of RWC “Prishtina”. There you can see your financial card, water consumption per cubic meter, total expenditure and billing, your advance and current payments, reference number for that billing cycle which is used for payment by e-banking, etc. You who may encounter any irregularities in your card, e.g. if you have made any online payment through commercial banks or microfinance institutions (due to lack of provision of information during the payment process, on your part) and you do not see that it has been downloaded on the card, we encourage you to present at the RWC offices Prishtina ”sh.a. proof of payment made and your debt will be repaid by the system. We have dedicated staff who are at your service regarding this issue. With all the working capacities we are trying to be as close as possible to your requests and complaints against the water supply and sewerage services.

Thanks for the regular payment of water bills!

The debt to the Regional Water Company “Prishtina” continues to be high. There are over 45 million euros of accumulated debt from the post-war until now, that consumers owe to this company. While hundreds of cases have already ended up with the bailiff, as for years they have not paid the bills of water consumed.

The Chief Executive of the Regional Water Company “Prishtina”, Sokol Xhafa, in an interview for KosovaPress, has shown that during the pandemic alone over 2 million euros of debts have been accumulated.

“The total debt since the war until now is over 45 million euros to our company. Only during the pandemic is it somewhere over 2.2. million euros of accumulated debts which shows that we have relatively many unpaid bills and that this endangers the enterprise. We are obliged to send them to the bailiff because we ultimately have to make sure that our assets and infrastructure are renewed every year. Because all the payments that customers make are not that they end up somewhere else, but are simply converted into customer services. We are not a profitable company, we are not allowed to make a profit, but all parts of payments and fees are converted into operating and maintenance costs, capital investments, asset renewal in order for the company to provide the best possible services and a cost affordable for all consumers “, he says.

Xhafa spoke about the challenges that the company he manages is facing, challenges inherited, but also created by the Covid-19 pandemic.

“We are facing many challenges, but definitely, inevitably the biggest challenge has been managing the pandemic situation. Because in addition to hitting the staff and endangering the staff every day, because we were obliged to go to work, when it is well known that the whole motto has been to maintain personal cleanliness and hygiene in order to protect ourselves from Covid, this then it has given us an additional obligation to ensure that each customer has a 24 hour water supply. “Fortunately, we have managed to supply them well and the entire water sector in Kosovo has been extremely stable and has shown a good performance in terms of water supply in times of pandemics,” he said.

The head of RWC “Prishtina”, says that despite the debt of many millions, they are managing to maintain a satisfactory level of drinking water supply for consumers.

He says that this year they have managed to increase the level of collection to over 90 percent, as at the beginning of his term it was at a very low level.

“We have tried to address the aspect of water losses because this is a problem that affects the entire sector not only in Kosovo, but in the entire region. It is not that we have achieved extraordinary results, but there are good results which the trends show that the losses are slowly decreasing. It has normally been difficult because consumption fell sharply especially in gastronomy and in institutions, but we are recovering. We managed to stabilize the company in terms of collection, because the moment I took office in March and April we had a drastic drop in collection. We have now managed to send the collection to 90 percent and over 90 percent this year, which is a good result and offers sustainability for the enterprise. We have managed to repay the loan portion of our investment obligations to the German Bank. “We have managed to restore the trust of foreign donors and that is the most important part,” he said.

Xhafa says that during the time of the pandemic, they created facilities for consumers, enabling them to reschedule their debts.

However, he adds that many of them did not use this opportunity and that they were forced to forward more than 700 cases to the bailiff.

“Most of the debtors who have been sent to bailiffs are businesses that were not necessarily attacked during the pandemic to run into trouble. Initially, we facilitated debt rescheduling by reducing from 50 percent of the first installment payment portion to include debt rescheduling in 20 percent of all businesses as a relief measure due to the pandemic. All those who reflected were not sent to execution, the rest whose businesses did not have obstacles during the pandemic were sent to execution. There are over 700 cases which have been sent to execution. Most in the first month of the year that have been businesses that have not been hit by the pandemic. The rest are households who have not reflected for years with payments “, he says.

Another problem that RWC “Prishtina” is facing is the issue of floods, which is creating turbulence in accumulating lakes, making it impossible to have a regular supply of drinking water.

However, Xhafa says that this problem has been identified and there will be no such obstacles.

He assures that even in the flood season the consumer will not be left without water for more than 2 hours.

“We have received chemical elements, we have added some phases of treatment with which if potentially by now the company would have faced water supply interruptions for more than a day or two, now this period is exceeded by 4 to 5 hours maximum and treatment resumes. In addition, we have changed the working regime that in the moments when the part of rainfall or flood potentials is followed, we make an earlier warning to the water treatment plants, all possible capacities are filled and the customer is 100% convinced. that he will not feel the lack of water for more than 2 hours even in the most extreme cases of floods, or causing turbulence “, he says.

In order to protect the lakes and rivers, Xhafa says that they have started with the master plan and feasibility for wastewater collectors, which will be completed next year and which will pave the way for all rehabilitation and reconstruction of collectors. wastewater for Prishtina, Fushë Kosovë, Obiliq and part of Graçanicë.

According to Xhafa, this project will cost 50 million euros, which is an EU grant in cooperation with the German Development Bank.

The Water Company “Prishtina” has announced that currently the supply of drinking water is stable.

But citizens have been urged to use water rationally.

Full notice:

Dear citizens / customers of the Regional Water Company ,, Prishtina ,, sh.a., we inform you that the water level in Lake Batllava is continuing to be at the maximum level of overflow, while the water level in Lake Badoc is ( -3 meters) below the maximum level of overflow.

The drinking water supply is quite stable.

We are in the spring season and what is necessary is the rational spending of drinking water.

What can each of us do to stop water misuse, to save water for the following periods:

Do not allow water to flow in vain from your faucet,

Do not use drinking water to wash cars,

Do not use drinking water for large constructions in cities,

Do not clean sidewalks with drinking water,

Do not forget to turn off the tap during the process of brushing your face and teeth,

Do not water the gardens and fields with drinking water,

Report water misuse to toll free number 0800 90009

Pay regularly for the water you consume,

Do not allow unauthorized interference in the water supply network,

We are all water users, so we are also responsible for using it as fairly as possible.